Help
Questions, answered.
The things people actually ask us at the stand, written out plainly. If yours isn't here, email us and a human will reply.
Joining
How long does it actually take?
About five minutes online for an eSIM — pick a plan, enter your details, pay, scan the code. A physical SIM arrives the next working day. At a stand, we do the whole thing with you while you wait.
Is there a credit check?
No. There is no credit check to join Syncera Mobile, and no search is recorded against your name. You pay for the month ahead, so there is nothing for us to lend you.
Is there a contract?
No. Plans are 30-day rolling — we’d rather you stay because it’s good than because you’re locked in. Cancel any month with 30 days’ notice.
What is the 1-month-free offer?
Prepay six months up front and you get a seventh month at no charge. It’s the same plan and the same terms — you’re just paying less per month. At the end you roll onto standard monthly pricing unless you prepay again.
Your number
Can I keep my number?
Yes, and it’s free. Text PAC to 65075 from your old SIM, give us the code, and your number moves over — usually within one working day.
What if I don’t have my PAC yet?
Get one first — it takes under a minute. Text PAC to 65075 from the phone you’re moving and your network replies free of charge with a 9-character code. You’ll need it to hand to keep your number, and it stays valid for 30 days. If you’d rather not wait, order with a new number and we can bring your old one across later.
Will I lose service while it transfers?
Barely. On switch day your old SIM stops and your number appears on your Syncera SIM, usually within a couple of hours. Keep your old SIM in until it happens.
Network & devices
Whose network is it?
Syncera Mobile runs on major UK networks, delivered with our network partner Unboxed Mobile, who operate the service behind the scenes.
Do you do eSIM?
Yes — instant eSIM at signup, or a physical SIM if you prefer. Both are free, and you can switch from one to the other later.
Can I tether?
Yes, on every plan, with no separate charge. Tethered data comes out of your normal allowance.
Billing & support
Who do I contact for help?
Account, billing and technical support are handled online by our network partner — full contact details come with your welcome pack. For anything about Syncera itself, email hello@syncerauk.com.
When am I charged?
The first payment is taken when you order, then on the same date each month. On prepay, you pay once for six months and nothing again until month eight.
How do I cancel?
From your account online, or email us. Thirty days’ notice, no exit fee, no phone call where someone tries to talk you out of it. If you cancel within 14 days of ordering and haven’t used the service, you get a full refund.